RETURNS & REFUNDS

We offer refund / exchange within first  2 days from the date of your purchase. If  2 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

 

If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email  help.papercastle@gmail.com

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NO REFUNDS ON PRODUCTS PURCHASED DURING SALE OR OFFERS. However if you receive wrong or defective product, you will get it exchanged or in any exception you will get refund in the form of store credit. We will require a unboxing video of product with proper label and all 4 edges visible.

 

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products such as custom made pieces or sale products. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.